TK Menesale
Level 1
06-10-2021
10:55 AM
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I installed Pro Series 2020 on a new PC. Everything working fine on old PC. Tax pdf scan wasn't working (no errors) so I called Pro Series tech support. They said I have lost my connection to the server, and the back end team had to repair my data file. $999 for one year tech support or $499 for one time fix. I've never used tech support in the 10--15 yrs I've had Pro Series. There is no way around having to pay $500-$1K for them to fix this? Feels like robbery.
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