Call PPS.  You can ask about 5 clients in one phone call.  You'll probably get the same answer I got.....the returns are requiring a manual review and that department is approximately 10 weeks behind  - which is quite the understatement.   

Do these clients have any additional RRC on the return, EIC based on 2019 return, unemployment income exclusion ?   Based on my experience, these returns are "still in process".