Al007
Level 3

Today is the second time a fixed asset manager file said it was not a data file.  The file is corrupt for no reason other than it is software made by Intuit.  FAM is Intuit's software they push on QuickBooks owners and of course on ProSeries users.  There is absolutely no excuse not to fix this problem.  ProSeries has their support people well trained - any problem you have that is clearly a real issue, the support person tells you that no one else has experienced it, and you are the only one.  We all have heard that before and when you read the issues on the Community, your see that they give that BS to everyone.  It is distressing that this problem is not fixed.  It is equal to theft of services - you are paying for software that is defective and the company making it wont fix it and tries to shake you off telling you no one else has your issue.  The fix for this is to purchase another software product in the following year.  ProSeries price goes up as their quality goes down.

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