On 4/14/2021, I found CA Form 8455 California e-file Payment Record for Individuals having Withdrawal Date set as 5/17/2021. Called Customer Service, agent said too late to have software team fixing this, but assure me the estimated payment would be withdrawn on 4/15/2021.

Client reported estimated payment was not withdrawn on 4/20/2021, I called customer service right away, agent said it's been reported and I'd be informed when it's fixed.

Called the customer service the 3rd time on 4/26/2021, the agent said it's not being reported and asked me to contact CA FTB if there is processing delay.

My proactive client called the CA FTB and was told the estimated payment withdrawal date was 5/17/2021.

I called customer service the 4th time on 4/27/2021, trying to have the agent help me login as a bug.  She did not know how to do.  I asked for her supervisor, and was told the supervisor will contact me in 24 hours.  Now it's been more than 27 hours, I am still waiting.

All the clients e-filed between 4/13/2021 - 4/15/2021 with direct withdrawal estimated payment have this issue.

Speechless!