I have used Proseries 10+ years and used Quick Employer Form add-on program.  However for 2020 tax I was told it is not a package deal ( having the Quick Employer Form with the tax) and I have to pay separately.  I went through 2020 Proseries tax program, under tools menu,  W2 and 1099, I clicked on that and took me to the sign-in page for Quick Employer Form page.  I signed in and the next window came up.  The  second option on this page says - Existing ProSeries customers, please purchase using ProSeries, I clicked on that and purchased the add on program.  I received confirmation of my purchase through  email.  When I tried to access the program it asked me to purchase again and this time I called customer service.  I was told my purchase was posted to  Quick Books and I have to purchase again for Proseries.  The customer service kept on saying I should be calling them to place an order instead of online.  I am very unhappy with Proseries service.  Is it a trick - when my order receipt  says Proseries Quick Employer Form??? but goes to Quickbooks.