SuzPre
Level 1

I have several clients not receiving refunds.  

"Where's my Refund" shows it as still being processed. Without even the Status Bar.  

ProSeries shows returns accepted on 02/24/2021  03/05/2021.  All different dates.  So that's not a common denominator!!!  Some are clients that I've been doing for years without any problems.  Some do have 1099R's that chose to be divided over 3 years.  Two are clients that didn't receive their 2019 refunds till October 2020 because they were under Audit for no reason. 

Tax Priority Phone Line is a joke.  Either hangs up because too many calls or transfers me to the Automated Phone Line  for "Where's my Refund".

Please if anyone has any ideas for me, it would be greatly appreciated.

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