Thanks for your post...Lisa is the only one I thought might be able to answer. I have also emailed PS headquarters but, no response yet.

I had my client register on the IRS site for a copy of W&I and return transcript. The transcript won't give me the detail I need but with it I can compare the numbers.

I was hoping there was a way I could recover the original return since the program knows it was filed and there is an acknowledgment sitting out there somewhere.