@jeffrey   "My intention was to get the ear of the Intuit"

Then you should contact Intuit directly, as this is NOT Intuit support. 99.9% of the folks here volunteer their time to try to help out fellow professional tax preparers.  The fact we joke a bit is a stress relief and fully within in the rules governing this place.

As far as "not busy" - I'd more than happy to compare work schedule/loads with you.  Pick the time/place.  Oh, never mind - you said you're done with this place. 

Enjoy the rest of another extended filing season.