I efiled 2 2019 returns before the October extention deadline. When I open the returns in the program neither shows the completed return but they both give a message that the returns were efiled. They are both pending on the Efile page and will not give me a requested acknowledgement of the filings. I have no idea why and have no backup of the completed returns as a result. What do I do?

no I do not have hard copies

no there is no copy in the PROPDF file.

Please help if you can.