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@amylcpa wrote:

ProSeries calculates the EIC and does not take into account the SSI of the client

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Social Security income doesn't directly affect EIC.  If the Social Security is taxable, it would affect AGI, which CAN affect EIC.

I don't see anything in your post that would disallow EIC.  If the program did not allow it in prior years, perhaps AGI was high enough that it disallowed EIC.