The printing issues you described may be resolved by uninstalling the 1040NR if you're not using it if it is installed. In regards to a refund, you would need to speak with our customer service department. Their hours of operation are view-able by visiting the link below
https://accountants-community.intuit.com/articles/1617365-proseries-hours-of-operation

Our engineers are continuing to work on resolving these issues and are looking to provide a more permanent fix.