I have a very specific situation where I think Proseries (Professional) is miscalculating the taxable amount of a client's Social Security Benefits.

I spent an hour on the phone with support on Thursday evening.  We ended up in a place where I was told to check the worksheets in an IRS Publication.  OK - my bad - I didn't do that first. 

I have now gone through the worksheets in the publication and I still think the calculation in Proseries (professional) is wrong.

I called back yesterday and, I'm sorry, but the support person was not very bright. I really didn't have the patience to go through the whole thing with him.

Is there another way for communicating concerns regarding errors in the software, other than a phone call?  Any help is greatly appreciated.