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ProSeries closes after latest update. There is an article to resolve this problem. The article refers to "Tools -Repair Updates" which does not exists inside the program. The article also lists instruction, from the start menu when used, it will launch a 2019 software repairs. I am having an issue with 2020 software. Any help?
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Engineering at ProSeries said there was a Microsoft update last night or this morning that fixed the issue for a lot of users.
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My program crashes with each tax return I am working on. It appears that they have NOT corrected this issue.
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Experiencing multiple, random crashes. I can't convert more than one e-file return at a time. Selecting multiple clients to convert and transmit causes program to crash after first or second one is converted. Even selecting a client from the home base menu can cause program to crashe. I'm not experiencing any problem in printing, either in ProSeries or any of my other applications.
I did install the "Tool Hub" and ran the "Update Issues" and the "Program Problems" without solving the crash issue.
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Ran the Widows update. Restarted the machine.
Ran the proseries tools update. Restarted.
Ran proseries again. Was saving a file when it quit again.
Probabaly not a windows update problem
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I just now finished installing the update and just signed back into ProSeries but I wasn't having the issue a lot before (about 1 a day for the last couple of days).
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followed all instructions. Still closing on me.
