Orlando
Intuit Alumni
03-19-2021
02:02 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Hi.. For the repair thing, can you..
- Restart your machine
- Go to Start Menu
- Choose Proseries 2020 -> Tools Repair Updates
We think the issue is that the ProSeries Updater is not successfully shutting down ProSeries in some cases during update, so it's keeping some files locked. Those files then don't get updated and the product gets out of whack. Restart the machine will ensure ProSeries is not running for sure. Then running Tools - Repair Updates (not ProSeries Update) should address.
If you do that and still see the problem.. follow the steps I detailed earlier to send us the logs. We'll then contact you to directly follow up.