Orlando
Intuit Alumni
03-19-2021
09:57 AM
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I appreciate the patience.
Let's do this. If it shuts down on you - or anybody - without that "ProSeries Crash Feedback" dialog please:
- Open ProSeries again
- Go to Help -> Send Files
- eMail the resulting .zip file (saved to your desktop) to proseries_engineering@intuit.com. In the body put "For Orlando, regarding ProSeries closing down often"
That will collect all of our various logs. Usually if it's our programming error we'll see enough information in there to figure things out. Unfortunately more often it's an issue with something we depend on, and we'll have to partner with our care specialists to dig into the full system and/or returns to figure out what's going on.