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Happened to us two times yesterday.
It is possible that the 2 clients may have received the money and just forgot to tell us. Maybe they got a card and threw it out by mistake. We called them to make sure. I wonder how the IRS system works to make sure taxpayers don't double dip into the stimulus system? Do they check the recovery rebate amounts the moment we efile ? It seems so as you get a message no too long after efile that the refund is less by the recovery amount. Is this the first line of defense against fraud ?
What's your experience with clients who throw away the stimulus debit card by mistake ? We've had a client who called IRS 2 times. First answer was just claim it on the return. Second time around, answer was call IRS and see what bank processed the card and call bank to make a trace. Does anybody know what banks were used to process the stimulus cards ?
Proseries also developed shutdown problems yesterday which makes us more cautious. Hope everything is sorted out.