snowshoe
Level 2
03-16-2021
07:25 PM
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This is what I was asking about yesterday. For me it is returns that I filed (& show within proseries) that were accepted. Clients still haven't gotten refund & most are not showing any info in Wheres My Refund- as if info is incorrect or doesnt exist. I thought they were all high refund clients and thought that they were just taking longer due to EITC or CTC, etc. I also have a single guy (long time client)- no kids with a $3,000 refund in the same boat. NO INFO on IRS site.
Since this seems to be a common deal- I'd love to see Proseries respond & let us know if there is a known issue or what the best course of action would be.