Angie319
Level 2
‎03-16-2021 03:27 PM

Tax returns will not transmit.

It's telling me to "reconvert".  I have re-converted...and rebooted...and updated the software;  I am stuck.

(And, I did undo that Windows Security update to fix the printing problem the other day.  But, this error just started today.)

What do I do?

Thanks!

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Matt C
Employee
Employee
‎03-16-2021 04:28 PM

Hi @Angie319 , could you try refreshing updates, and then reconverting to see if that resolves the issue?

 

  1. Click on the Windows Start button in the lower-right portion of the screen.
  2. In the Search field, type "Repair Updates".
    • If you're refreshing updates for tax year 2018 or prior ProSeries, type "ProSeries Refresh Updates", instead.
  3. From the results, select the Tools - Repair Updates option (or ProSeries Refresh Updates) for the relevant tax year. 
     


    excerpt from https://proconnect.intuit.com/community/update-products/help/how-to-refresh-proseries-updates/00/514...

View solution in original post

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Angie319
Level 2
‎03-16-2021 04:47 PM

Oh, my gosh, that worked.  It looked like a lot of updates or one big update was stuck there and needed refreshing.  

THANK YOU!

Angie

Matt C
Employee
Employee
‎03-16-2021 04:50 PM

I'm glad that worked! Sorry for the frustration, and thank you for your patience.

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emynes
Level 2
‎04-18-2022 03:30 PM

This error continues to happen even tough we have run the repair tools and updates.  What gives?  We have many extensions to file.

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ppeligri
Level 2
‎04-18-2022 07:26 PM

Their software sucks.  I go thru this every time I need to submit multiple returns.  This has happened for years. I think it's time to find new software.  Intuit only cares about getting that renewal money and doesn't spend it on making their software any better.  Same garbage for years.

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