I believe this is an ongoing saga....I took your suggestion.  the tools froze at 43%.  Then I could not access the program, the update would not work.  I used intuit support and Leila was fantastic!  I now can access the program and use.  i can update.  I disabled the auto update and do it myself.  However, I receive the angel wings still with the notice that the task sch crashed.  I do not believe it affects my program so I may just have to live with it!  I appreciate your quick response.  Nice to know there are many more knowledgeable regarding this program than me and I can depend upon them.  I have been working with this program for almost 30 years....still am surprised by what can happen.

iola