@IntuitBettyJo  I tagged you in a different post about someone not being able to Efile...they can convert, but the transmission fails...its not the PTIN verify box, we checked that...I know Ive seen this happen in the past, I cant remember what can cause this though...can you help trouble shoot this?

https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/re-return-not-transmitt...