I agree even 2 years later I change tax software programs to this program for 2020, and I am so frustrated their support is no support have spent over 5 hour of my time trying to get the esignature to work, this program is not user friendly. i contine to get a message cannot retrieve email tempplate please try again later, well its three days later same issue when i have clients aiting on their refund. I am switching back to taxslayer... much easier..