luscombe
Level 1
‎02-20-2021 08:40 AM

Program updated last night and shortcut is gone, tried to make another one and no luck.  I cannot even open the program.  Tried to download program from dashboard and it stops at file 32 of 188,  I have customers all weekend and am starting to have to cancel appointments, anyone have the same problem

 

0 Cheers
clr600
Level 8
‎02-20-2021 08:43 AM

Did you try to start program from the start menu.

 

0 Cheers
Just-Lisa-Now-
Level 15
Level 15
‎02-20-2021 08:47 AM

Ugh!

First restart the computer, then......Is the program still shown in the Windows programs menu?   

Do you see a Tools - Repair updates choice in there?   See if that helps at all.   

If it doesnt, I'm afraid you're going to have to do a clean reinstall.  Its not as daunting as it sounds, but it will take a bit of time

https://proconnect.intuit.com/community/multi-user-mode/help/uninstall-rename-and-reinstall-proserie...

 


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪