I received an error on a $700 Pay Per Return purchase.  Software said "Please try again"

Of course, I was doubled charged.

Proseries error and I have to 

1. Wait 30 Minutes to talk to someone

2.  Get a callback the next day saying now I have to fill out forms.

3.  Refuse to fill out forms ~ your error, not mine, I'm the customer

4.  Read from the script again.  Blah, Blah, Blah, Blah.

5.  May I speak to a supervisor.  Your mistake, already waited 30 minutes the first day, now fill out forms.  No supervisor.  Ask again. No supervisor

6. Supervisor calls back when I make a credit card claim.  Need to fill out form.  No, I already have invested enough time in Proseries error.  Can I speak to a U.S. representative. "No, there are no customer serivce representatives in the U.S. Blah, Blah, Blah.  Reads the script again about if I WANT a refund for mistake PROSERIES made, I must fill out the forms.

WAKE UP PROSERIES ~ Is it time for a new software after 25+ years?

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