Bill_Lewis
Level 1

We are having several problems printing the Ohio returns.

On some workstations with an HP M401 printer, many lines will have characters missing.  Not always the same characters, but it seems never a perfect page.

All of our workstations are connected to two different models of Lanier copiers that they can print to.  Printing to the Lanier MP C307 PCL6 seems to work, but printing to Lanier MP4002 PCL6 does not - Proseries SAYS that it is printing and no error is indicated, but nothing from the Ohio return prints - Federal returns print ok on these printers.

(I called tech support three times - each time after lengthy periods on hold the hold music stopped but there was no person on the line.)

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