Main problem deleted due to my stupidity.  😂

2) Can there PLEASE be a page the is REGULARLY UPDATED that show things that are being worked on?  For example, if a "fix" for this problem is already in progress, I wouldn't need to waste my time asking about it.

3) On a completely unrelated note, can the Sign-In screen in ProSeries PLEASE show when the CAPS Lock is on?  It used to do it (2017 and prior?), but it was de-enhanced a few years ago. 

I'm going to 'flag' Orlando on this.  It may not be his department, but he has been SO helpful (thank you!!!), I am hoping he may be able to at least bring it to the attention of the proper people.