Hi,

You are able to get that file or you are not?  That's our log file that contains detailed information about whatever issues are encountered during install.  With it, I might be able to help. You are welcome to open that file in Notepad to see what's in it - most likely I just need whatever was the most recent error in there. 

 proseries_engineering@intuit.com is just an email address - this forum turns it into a link. Just ignore that - you'd just go to your email client and attach the file.

Alternatively, especially if you're not comfortable finding or sending files, I recommend contacting our Customer Support.  They can walk you through the process of completely reinstalling.

Orlando