I sent out organizers to those clients that at least returned the organizer last year (hey, returning a blank organizer is better than not returning one at all).  I think that worked out to about 90% of my clients.  In between the slip sheet and the organizer itself, was another sheet of paper (in a different color) with a section that stuck out quite easily that asked them to enter the amount of the credit that they received.  It is placed in a such a manner that even a blind squirrel could see it.  If they can't take ten seconds of their precious time to provide that information, I am not going to take any of my time to attempt to retrieve that amount.  As far as I'm concerned, if they didn't provide any amount, I am of the assumption that they received the full payment.  As I have mentioned before, I do taxes ---------------- I do not do adult daycare.