Veneia Michelle
Level 2
‎02-06-2021 09:04 PM

Hi, I am trying to do a print of a PDF to review my client's tax return.  The system is taking me to pay per return, WHY?  I have purchased 50 returns with 2 states and I am on my 1st return. Why can't I see my PDF print preview?

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TaxGuyBill
Level 15
‎02-06-2021 09:30 PM

Try relicensing the software under the "Tools" menu on the top of the screen.

Just-Lisa-Now-
Level 15
Level 15
‎02-06-2021 10:21 PM

Be sure youre really using Basic, for some reason we see lots of people that buy Basic, then download Professional and get prompted to Pay Per Return.  If your toolbar looks like this, youre using Professional.

protoolbar.png


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Veneia Michelle
Level 2
‎02-09-2021 09:11 AM

Thank you!!!  That was it!   My download was not BASIC, but the Professional! Thank you!

 

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