Spoke to 3 agents for 4 hours today on the issue.  When I tried to install from Proseries 2019 I got a message "Proseries encountered an error while downloading your Tax Year 2020 Proseries product.  Please try again later".  Tried to install from Intuit, Proseries 2020 downloaded but while installing I got the message "In order to use ProSeries you must install at least one available federal product "  even after several federal products were selected. And when you click Next: "A problem occurred during installation" appears. I tried to install on another computer and I got the same result.

The first agent said my problem was Windows need to be updated which I did but it did not help. The second agent didn't know how to handle the issue and had to transfer me to another agent. The 3rd agent said I was the 4th call she got with the same problem and Intuit is working on it, gave me a case # and said I should get a call in 24 to 48 hours. At this stage, who can afford t wait 24-48 hours?  It takes that long for Intuit to resolve the issue?

Please help!  Been using Proseries and never had this issue.

Thank you.