Dealing with a total nightmare with this year's software!!! Installed s/w back in November without any problems.  Noticed that wasn't getting any updates.  Spent over 6 hours on the phone with tech support on Jan 8th.  Totally uninstalled the software but then can't get it re installed.  First told it was my computer, but got the same error on my wife's computer.  Then is was Xfinity/Comcast problem.  Suggested that I get my windows reformatted that set me back almost $600.  The most recent tech  after I got my PC back from the repair shop agreed that it was Intuit web site.  Requested a CD copy of 2020,2019,2018 & 2017 software as reformat wiped those programs.  The admin told to download the software which I kept saying I can't do it.  Going on a week with still no CD.