@Se 

You just posted your issue in a topic that does not relate to your issue at all. This is not Live Chat and not Tech Support and not Customer Support; it's a discussion-based internet forum of peer users. You should see if that topic is already covered and answered, perhaps by the articles. If you cannot find that already addressed, you start your own topic with a good enough Title so that people can know and put in more text as the description. That way, someone who knows how to help you would be able to see that you need this help.