@IRonMaN "But remember to call three times to see if you get the same answer each time."

So now we know why there are 7 million unprocessed 2019 returns.  Too many people assigned to the EIC Department.  I thought the phone people were still working at home these days, but maybe we should picture six people sitting around a large conference table.  It's in a room, down a long hallway marked "Bureau of Tax Credits."  The EIC experts look at the law, and then they look at each other.  Then they look at the clock and notice it's time to go home.  They figure the caller didn't write down anyone's name or badge number, so they make up a quick answer and there is another satisfied customer.