"I received letter dated 11/02/20. I did not have a refund."

@1foxylady2  

You seem to be lost on the internet. Your terminology seems like you are not preparing income tax returns for your clients.

You’ve come to a Peer User community for Intuit Tax Preparation products supporting tax preparation professionals, and you may be looking for support as an individual taxpayer. Please visit the TurboTax Help site for support.

Thanks,