I found this for that same message in Lacerte. Im thinking maybe just a reboot of your computer or restart of your modem may solve it as well
https://proconnect.intuit.com/community/help-articles/help/sign-in-completion-failed-remote-name-cou...
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
