I know all of the support links send you to this community, but it only will get you feedback from other users. This problem will require the dreaded phone call to the real support line, which currently closed. Give them a call on Monday.https://proconnect.intuit.com/community/order-products-from-intuit/help/how-to-contact-proseries-for...

1-800-434-6818, Monday - Friday, 6:00 AM - 5:00 PM PT.  Closed Saturday and Sunday.