I have checked the help articles which say that 2014 should be available in my account for download - but it is not.

I called Customer service who said that they cannot help with years before 2017 except to send me to the articles that I have already read and which do not help.

https://proconnect.intuit.com/community/accounting/help/downloading-current-or-prior-year-proseries-...

The article was just updated a month ago by intuit saying that 2014 is available. Any hints on how to get the product would be greatly appreciated.