dkh
Level 15
10-22-2020
10:30 AM
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I had a client, efiled late March, that was stuck in "Processing" mode. I called Practitioner Line, found out client was to have received the Identity Verification Letter but due to IRS closing in March for the pandemic the letter was not sent. With client on a conference call, we were able to be transferred to division that handles the verifications. So, long story short, worth the time to call PPS.