IntuitCharlene
Moderator
Moderator

Often Refreshing the updates will help. This is a bit different than your normal check for updates. 

  1. Open ProSeries Basic. 
  2. From the Updates menu choose Refresh Updates then Refresh Updates for Installed Products

This clears out any 'stuck' updates that could be causing the failure. 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Accept as solution" and then just changing the Accept as solution to Mark as Best Answer, mine gets cutoff, so it is too long. I changed mine to the following and it fits. -->**Say "Thanks" by clicking the thumb icon in a post
**Click "Mark as Best Answer " to mark the post that answers your question.
0 Cheers