Dave W
Level 3
‎07-10-2020 04:21 PM

Trying to e-file a 2018 1040 with ProSeries. Won't go through because, I'm told, my software hasn't been updated. I run the update routine, but there are no new updates. Try to e-file again, no, no, my software hasn't been updated. Does anyone have any ideas?

 

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abctax55
Level 15
‎07-10-2020 04:27 PM

This has been asked a ba-zillion times and I have NO clue why PS does it this way.

Look under Updates and then down to "refresh".  THAT supposedly is how to solve the issue.

HumanKind... Be Both

View solution in original post

Just-Lisa-Now-
Level 15
Level 15
‎07-10-2020 04:27 PM

You need to use one of these 2 methods to REFRESH updates to fix this.

refresh.pngrefresh2018.png


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Just-Lisa-Now-
Level 15
Level 15
‎07-10-2020 04:29 PM
On the toolbar, if you click Information >View Alerts you'll find the yellow banner alert that popped up at the top of the program several weeks ago explaining how to fix this.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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TaxGuyBill
Level 15
‎07-10-2020 04:32 PM
@abctax55 wrote:

 I have NO clue why PS does it this way.

 

Because the developers are lazy and rather than actually FIXING a problem, they did this as a work-around. 

For some reason the program has a fit when it has been updated many times.  Rather than fixing the actual problem, they added the "refresh" to have it delete the old updates.

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abctax55
Level 15
‎07-10-2020 04:34 PM

What a friggin' cop-out.

And "we" have to answer the same question over, and over, and over, and over....... esp. Lisa.

HumanKind... Be Both
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Just-Lisa-Now-
Level 15
Level 15
‎07-10-2020 05:01 PM

The regular update button should just do it then and avoid all the BS.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Dave W
Level 3
‎07-11-2020 09:13 AM

Thank you so much!

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HenryBZB
Level 1
‎11-02-2020 01:53 PM

It finally worked after running update and refresh updates 5 times.   What a piece of crap and we pay $5,000 to $6,000 to be abused like this.