Assuming you restarted the computer only to find the same situation, a call to support may be in order.

As a work around, have you attempted to increase your PPR balance using your online Intuit Account?

https://www.intuit.com/sign-in/

Scroll down to ProSeries and log in, you can increase your PPR from there...if you get a similar message, Id guess its an Intuit issue that will need to be solved on their end.