Our hard drive failed.  During the restoration process, we learned that the DMS data table (.dat) file is damaged.  Error code 12036. Our IT backup company does not have a copy of the .dat file.

We have called support for 4 business days now to be told that we will have a call back within 24-48 hours.

We have spoken to tech support, who again says someone will call us back.

There has been no phone calls back.  Our IT company has called and emailed for 4 days with no response.

Does anyone know of a way to have support/programming call us?  

Has anyone else had this problem?  DB repair did not work. Importing the data back to the program only brought in data through 2016.   2017 to 2020 did not import.