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A client of ours federal tax return is being rejected for saying that the Primary SSN must not be the same as a Dependent SSN on another tax return but we checked with them and they said that there is no way they could be a dependent on someone else's tax return. Anyone else run into this error?
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Possibilities:
1) identity theft
2) legit mistake (someone filed already using the SSN in question but entered the numbers wrong
3) SOMEONE went to the IRS 'stimulus' site & filed using the number.
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.... and to continue....
You *could* try calling the Efile desk and/or Practioner Hot Line - but getting someone to answer is tough these days.
If you can't get thru/get it resolved - a paper file (ick..) is the only option.
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@dharttttttThe post by @abctax55 has covered the most logical explanations. I would paper file the return with a cover letter to the IRS explaining it was rejected for e-file due to the SS# snafu.
If identity theft is confirmed by the IRS your client will be eligible for an Identity Protection Number [PIN] for use in e-filing future returns. The IRS will mail the IP PIN to your client each December for use in filing the current year return. You can read about it here: https://www.irs.gov/identity-theft-fraud-scams/get-an-identity-protection-pin
