jcwincometax
Level 3
05-06-2020
08:18 PM
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I worked on a return 2 days ago with no problems whatsoever. All that's needed is to run final review and efile. I come back today to complete the return and Pro Series 19 wont open at all! When I try to open, it starts to buffer for a few minutes then the program closes. I tried to open the back up copy of the return from my external hard drive and nothing works. Eventually I tried to troubleshoot and got the following message: An error has occurred attempting to launch ProSeries Update. Error Code 5.
Like I said, everything worked fine until yesterday. Has anyone had this problem?
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