Like Walmart, ProSeries underpays it employees/independent contractors (really employees...LOL), outsourcing overseas as much as possible.  Try obtaining the email or last name of any employee in ProSeries?  LOL.  Of course, ProSeries has your credit card info, your name, address, phone number, etc. of you.

I don't blame the employees working in the trenches; I blame upper management with its sole commitment to the bottom line and screw everyone else.