If tech support is working on it, then it is likely fixable. In the mean time, how hard is it to just do the input of the data? When you post here, you are asking other users and most of us don't know any more about the workings of the programmers than you do.

ALL CAPS MAY BE NICE FOR YOU, BUT MOST USERS HERE FIND IT HARD TO READ AND IT IS GENERALLY ONLY USED IF YOU WANT TO SHOUT!