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@Anonymous wrote:

No, I am downloading from TurboTax online with client's permission.  

I have been able to open those files using desktop TurboTax so that does not seem to be the problem.  This problem seems to point to ProSeries and a communication breakdown between the two programs.

It would be best if tech support/programming resolved this.

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You wouldn't be communicating "between" TT and PS.  You need the file to be saved using TT Desktop.  Then opened in PS for that same year...the 2 programs don't communicate with each other at all....you only need the file that was saved in TT desktop.