tcallow
Level 1

Try uninstalling and reinstalling the program

I spent about 4-1/2 hours on the phone with tech support last week, at the end of which they indicated there was an investigation on the issue started February 26th, but there was no fix and no workaround. Then, someone in myoffice whose workstation copy had been installed later told me the 1041 program on her computer was working fine on this issue. I looked at the client file on my computer, and it still was not working. I uninstalled and reinstalled my workstation copy of the entire program and now the 1041 program is handling the REIT dividends on the K-1s just fine.

I would call tech support and tell them this but I can't afford the hour of on-hold time it would take to get through to someone.

 

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