semonickc
Level 1
Also disappointed.  Just spoke with the bank who informed me it is a software fee.  Called ProSeries.  Spoke with a technician and software development.  Was informed this is also considered an "Identity Theft Protection".  My complaint registered was that was discriminatory since non bank clients are not charged for this service and since I pay for "unlimited" use of individual returns this should have been incorporated in my fee not charged separately in a bank product.  Also stated it was not disclosed to us the software users and clients will be blind sighted.  We electronically file with an encrypted file to Pro Series who then in turn uses an encrypted file to the IRS and bank; therefore, this should be the taxpayer's option to OPT IN or OPT out and not mandatory similar to the audit protection and identity theft restoration options.--Another issue is this service will be taxable for sales tax in my state.  I asked who will be paying this sales tax to my state and they had no answer.  I ALSO WILL BE EVALUATING OTHER SOFTWARE FOR NEXT YEAR!!!!!!  very disappointed with Pro Series from a long time user of their products.  
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