But how often do any of the regular visitors here call support?  I am willing to bet my next Intuit paycheck that the vast majority of calls clogging up support really aren't necessary.  If folks did a little of their own research (Google really should be their friend) the phone calls at Intuit could be answered on the first or second ring like Drake.  So many users are either too lazy or too stupid to do their own research.  Do you think our little "gaurd dog" or "what does under 24" questions just happen here.  Those same folks are clogging up the phone lines with those type of questions along with the "when can we start e-filing" questions that swamp this place early in tax season.