return will not print after e-filing

deb24 · ‎02-26-2020

After e-filing, I am not able to print the return. The printing log says everything printed, but only the Client letter actually printed. How do I get the returnmto print?

Just-Lisa-Now- · ‎02-26-2020

Go into your Print Options and verify which printer is chosen for printing Tax forms, make sure some Windows or program update didnt swap it out with a different one.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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j-henson-taw · ‎02-26-2020

we are experiencing printing problems that started yesterday. so far reinstalling workstations has helped.

deb24 · ‎02-27-2020

Thanks. After waiting an hour on hold, Tech Support suggested saving as a PDF. The return was in the C drive and I was able to print from there.

This problem started with the update 2/25. Intuit is aware of the issue.

Just-Lisa-Now- · ‎02-27-2020

I updated this morning and then got the dreaded Printer error 10250, I could print to PDF, but I couldnt print to the printer.....powered off both computer and printer and restarted, all back to normal now!

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪